My wife and I have bought our third Highlander from Torrington Toyota and have been very satisfied with the sales department as well as the service department as experienced today in getting our 10,000 mile free service. They are very courteous, professional and timely in getting the service work done in the time promised.
Had oil change and tire rotation yesterday . The staff is so friendly especially Nick in service dept . He was so friendly , efficient and accommodating . Service was done in a timely manner and all issued were addressed and accomplished . Would recommend to anyone . Appear to be trustworthy ,not pushy and explanation given for all questions . Very happy with service received.
A year ago I found a used Toyota Sienna, which I was looking for, listed at Torrington Toyota. I came to look it over and test drive it and after talking to the salesman I was interested enough to have him bring in the manager so we could talk purchase details. He was warm, friendly and personable and our negotiations were amicable. Within a short period I surprised myself by saying I would take it. The whole sale including financing went very smoothly and after the sale when there was a small problem the manager was quick to provide a solution. My salesperson was very helpful familiarizing me with my new vehicle and setting up the Bluetooth connection. I would like to recommend this dealership and I'm grateful that David Utecht made the purchase a pleasant one. I continue to enjoy my Sienna!
The service employees were very professional, and did the check up in a short period of time. Their promptness and explanations of what was checked, was excellent.
I just got my 4th new Toyota from Torrington Toyota and they are by far the best dealership around hands down! I travel over an hour to see them for every truck purchase and follow up service appointment because I know I’ll always be dealing with great people and receiving exceptional service!! All the customers I see when I’m there seem to be very happy so please go see them before you go anywhere else!!
I took my Tacoma in for scheduled maintenance, “Vance” waited on me in the service department. He is a true professional, very respectful person and makes you feel welcome. Compliments the dealership/ service experience.
Great Experience from the Entire Staff. Vance and Nick are always ready to answer any questions I have and are very knowledgeable when it comes to their job. Great guys.
I purchased my 2018 Tacoma from Torrington Toyota about a year ago after visiting multiple dealerships based on their selection, customer service and integrity throughout the buying process. I've since gone back twice for service on my truck, and my experience with their Service Department was an extension of that with their Sales team. In both service visits I've worked with Vance Williams, who has been courteous, professional and friendly. He also has taken the time to describe what was involved with each service appointment, which was very helpful. The biggest takeaway - At many dealerships, one can feel like just another customer to process. Not here - the personalized attention makes a big difference. I highly recommend this dealership to anyone looking for a new/used Toyota!
I needed to replace the engine in my car, and Vance helped me big time with the process. His service and the work done on my car was excellent, the help they gave me was far above my expectations. Thank you!
Came here for the car to be serviced & as always the service associates were pleasant. It's also nice to be remembered from a few years ago when I came to have the car done before a road trip down south. The wait time is also acceptable & the waiting room is accommodating. Plenty of seating & coffee
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